- Any Compliant related to Ministry of IT & Telecom to be disposed of by the ministry shall be responded/disposed of within 12 days.
- Complaint related to the Organizations under MoIT will be dealt by the concerned organizations and will be responded /disposed of within 12 days.
- If the complaint is not resolved within the stipulated time, MoIT and its organizations are bound to provide the reason of delay to the complainant on daily basis.